The Manitoba UNIX User Group (MUUG) will be holding its next monthly meeting on Tuesday, January 13. The meeting topic for this month is as follows:
RT: Request Tracker
RT is an enterprise-grade ticketing system under developent since 1996 which enables a group of people to intelligently and efficiently manage tasks, issues, and requets submitted by a community of users.
RT has undergone a lot of development in the last few years that makes it even more flexible and usable for everyone from 1-man "teams" to 10,000-strong communities, from tracking my shopping list (OK, maybe not...) to streamlining tech support and customer contact for huge enterprises.
"How do you take an disorganized, overworked, overstressed, and unmanagable sysadmin in a small company and make him an organized and managable sysadmin? Install RT and tell him that if it's not in RT it doesn't exist." - Paolo Supino, Telmap
Adam Thompson has researched, evaluated and implemented ticketing systems from software defect-management to customer management and everything in between, for over ten years. So far RT is the most flexible solution he's found and has personally used it for both his personal ToDo list and network infastructure servicing 10,000+ clients.
The group holds its general meetings at 7:30pm on the second Tuesday of every month from September to June. (There are no meetings in July and August.) Meetings are open to the general public; you don't have to be a MUUG member to attend.
********************************************************************** Please note our meeting location: The IBM offices, at 400 Ellice Ave. (between Edmonton and Kennedy). When you arrive, you will have to sign in at the reception desk, and then wait for someone to take you (in groups) to the meeting room. Please try to arrive by about 7:15pm, so the meeting can start promptly at 7:30pm. Don't be late, or you may not get in. (But don't come too early either, since security may not be there to let you in before 7:15 or so.) Non-members may be required to show photo ID at the security desk.
Limited parking is available for free on the street, either on Ellice Ave. or on some of the intersecting streets. Indoor parking is also available nearby, at Portage Place, for $3.00 for the evening. Bicycle parking is available in a bike rack under video surveillance located behind the building on Webb Place. **********************************************************************
For more information about MUUG, and its monthly meetings, check out their Web server:
Help us promote this month's meeting, by putting this poster up on your workplace bulletin board or other suitable public message board:
http://www.muug.mb.ca/meetings/MUUGmeeting.pdf