I ran a pilot of RT several years back, and it's a great tool. If you grok a bit of perl then there's no limit to what you can do with scrip actions and such.
If you're looking for this to manage a software project as opposed to a helpdesk type situation, I'd point you to trac. It lets you integrate SVN, bug and milestone tracking, and wiki documentation.
Sean
On Wed, Aug 27, 2008 at 8:04 AM, John Lange john@johnlange.ca wrote:
I believe RT (Request Tracker) is the best opensource ticketing system but I haven't used it except as a user.
If your actually doing something more like bug tracking than Mantis would be my recommendation. Bugzilla is more comprehensive but also much more complicated.
-- John Lange www.johnlange.ca
On Wed, 2008-08-27 at 06:44 -0500, Montana Quiring wrote:
Hello,
Can I get some recommendations for some open source trouble-ticket (web based) software, please?
Roundtable mailing list Roundtable@muug.mb.ca http://www.muug.mb.ca/mailman/listinfo/roundtable