I ran a pilot of RT several years back, and it's a great tool. If you grok a bit of perl then there's no limit to what you can do with scrip actions and such.

If you're looking for this to manage a software project as opposed to a helpdesk type situation, I'd point you to trac. It lets you integrate SVN, bug and milestone tracking, and wiki documentation.

Sean

On Wed, Aug 27, 2008 at 8:04 AM, John Lange <john@johnlange.ca> wrote:
I believe RT (Request Tracker) is the best opensource ticketing system
but I haven't used it except as a user.

If your actually doing something more like bug tracking than Mantis
would be my recommendation. Bugzilla is more comprehensive but also much
more complicated.

--
John Lange
www.johnlange.ca


On Wed, 2008-08-27 at 06:44 -0500, Montana Quiring wrote:
> Hello,
>
> Can I get some recommendations for some open source trouble-ticket
> (web based) software, please?
>

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Sean Walberg <sean@ertw.com>    http://ertw.com/