On Wednesday, November 23, 2022 1:30:49 P.M. CST Hartmut W Sager wrote:
Ah yes, I now remember reading that. So, you really want the Shaw Motorola/Arris/etc DCX-3510-M TV box, and possibly the Hitron CGNM-2250 Internet modem, which both use the incoming coax RG-6 directly. It's the classic Shaw architecture of the past (and still currently available), and I am a happy user of this arrangement.
Are you resisting this solution? Why? All it requires is pushing through the major resistance the Shaw rep will give you. :)
At one point I was talking to a Shaw representative and was told there would be an additional charge for using a non-standard piece of equipment on their BlueCurve service. I got quite upset and terminated the call at that point. I should call back to get confirmation on this.
Second, Shaw may discontinue the Hitron and leave other advanced customers in the lurch by giving them the terrible CGM4141 device. I'm trying to get Shaw to upgrade the firmware in the CGM4141 so no other advanced user has to go through this pain. After all, it's their preferred gateway for their BlueCurve service, and it should work as well as or better than the Hitron.
Third, Shaw /claims/ to be a customer oriented company. Here's the profile for Bradley Shaw, Executive Chair & Chief Executive Officer:
Brad is the Executive Chair and Chief Executive Officer of the Company. Since
2010, Brad has led the transformation of the Company from a Western-based cable company to a leading Canadian connectivity company. Brad joined the Company in 1987 as a customer service representative in the call centre where he learned the importance of listening to customers, responding to their needs and delivering an exceptional customer experience. This philosophy of customer service has guided him throughout his career as he assumed senior management and executive responsibilities. Brad was instrumental in building Shaw Direct into one of North America’s leading direct-to-home satellite television providers and he played a key role in the launch of the Company’s digital home phone service in 2005. In 2016, Brad spearheaded the following two transformational transactions: the acquisition of Freedom Mobile and divestiture of Shaw Media to reposition Shaw as a leading Canadian connectivity company.
I'm putting Shaw to the test to see if they truly are customer oriented or if they're just blowing hot air. They made TWO BILLION DOLLARS IN PROFITS last year. I want them to invest some of that money into improving their BlueCurve gateway device.
Brian