Thanks for all the suggestion and feedback.
One feature that I was really hoping for was LDAP authentication. It looks like RT might be a bit overkill and a fair bit of work to install, but it has an LDAP auth module, so I'll give it a shot. I've gotten a bit spoiled by getting used to extracting a tar ball and browsing to the php install script. :)
-Montana
On Wed, Aug 27, 2008 at 11:14 AM, Sean Cody sean@tinfoilhat.ca wrote:
If your needs are basic we've been using phpSupport (http://phpsupport.jynx.net ) at Frantic for years.
The older versions are complete garbage, the newer stuff is getting better but we ended up rebuilding the front end and added a few things to make adding tickets neophyte proof (email creation of tickets, simple UI applications attached to internal tools, etc.) as well as ticket management and reporting (AJAX dashboard and reporting system).
I've evaluated RT and it isn't a 'drop in' kind of thing you really need to figure out what you need and set it up for your environment. RT is definitely the most flexible option, but if you just need a drop in system phpSupport is reasonable and I would be willing to give out our additions to it.
A trouble ticket system at it's very basic really needs: 1) A means of creating tickets. 2) A means of updating tickets. 3) Ownership of tickets and filtering by said ownership. 4) Functionality to close, reopen and search tickets.
5) Classification per ticket is not really necessary but when doingreports it helps (like 'life time of all software installation requests tickets over period X).
On Wed, 2008-08-27 at 06:44 -0500, Montana Quiring wrote:
Hello,
Can I get some recommendations for some open source trouble-ticket (web based) software, please?
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-- Sean
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