[*] Shaw does not have QOS

[Marcus J.]

I'd prefer to call it ToS = Theft of Service... see the links below and 
you'll understand ;)

http://www.shaw.ca/NR/rdonlyres/9D8C3E29-75EE-440D-8EF5-3F03BA1405F9/0/Ellacoya.pdf

http://news.fudo.org/modules.php?op=modload&name=News&file=article&sid=15

MJ


>
>I spent some considerable time today on the phone with a Shaw business
>tech who was very helpful.
>
>We've had some problems with "choppy" call quality at a certain site and
>as a result we tried the Shaw QOS. It had no effect.
>
>I figured it was because we weren't flagging the packets correctly so I
>decided to do the homework and get things setup correctly.
>
>As it turns out, Shaw does NOT have what anyone in the VOIP world would
>consider QOS.
>
>Shaw QOS is strictly the monitoring of the modem's signal-to-noise
>ratios and other docsis reporting to ensure a level of "Quality of
>Service".
>
>It absolutely does NOT involve any traffic shaping or prioritizing of
>packets of any kind.
>
>I pressed him hard on this to make sure the facts were accurate. I asked
>"are you certain you got an authoritative answer on this from someone
>who knows what they are talking about?". Response: "Yes, I asked _the_
>authority for this at Shaw in Calgary." (not a word-for-word quote)
>
>Generally I find the use of the term QOS in this manner as deceptive. I
>wouldn't have any great problem with it if they made the information on
>what it means available. However, I think Shaw takes it too far.
>
>Quote from their web site:
>
>"Shaw is now able to offer its High Speed Internet customers the
>opportunity to improve the quality of Internet telephony services
>offered by third party providers. For an additional $10 per month Shaw
>will provide a quality of service (QoS) feature that will enhance these
>services when used over the Shaw High Speed Internet network. Without
>this service customers may encounter quality of service issues with
>their voice over Internet service."
>
>That statement is VERY deceptive.
>
>Nothing Shaw does for QOS has any impact on "the quality of Internet
>telephony services" in comparison to internet services in general.
>Furthermore, assuming your modem was working properly to start with,
>Shaw QOS would do nothing at all. If your modem isn't working properly
>then that should be fixed regardless if you have QOS or not.
>
>At least now we know.
>
>On the positive side; the service was excellent. I am now working with
>the techs to figure out what the real problem is at that location
>(network debugging etc) which is more than I expected they would do. I
>guess having a business account does have some advantages.
>
>John
>
>
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