Thanks for the suggestions Sean. It helped me to eventually figure out the problem.... the username and group settings were too far down in the httpd.conf file once I moved it up to the top, it was fine.

now to configure RT. ya!

-Montana

On Wed, Sep 3, 2008 at 7:23 AM, Sean Walberg sean@ertw.com wrote:

Do you have a FastCgiIpcDir directive in httpd.conf? Can the webserver's UID/group write to it? Sean

On Wed, Sep 3, 2008 at 7:03 AM, Montana Quiring montanaq@gmail.com wrote:

...

Hello,

If someone could throw me a bone, I would really appreciate it. I think I am very close to having Request Tracker running (it told me so). It said I just needed to finish setting up my web server. I followed some on-line instructions and now when I go my RT URL I get this web page: 500 Internal Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. <---SNIP---->

The tail end of my apache error log says this: [Wed Sep 03 06:45:53 2008] [alert] [client 207.161.57.35] (13)Permission denied: FastCGI: failed to connect to (dynamic) server "/opt/rt3/bin/mason_handler.fcgi": something is seriously wrong, any chance the socket/named_pipe directory was removed?, see the FastCgiIpcDir directive [Wed Sep 03 06:45:53 2008] [error] [client 207.161.57.35] FastCGI: incomplete headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi" <-------SNIP----->

any suggestions?

-Montana

My Netvibes page: http://www.netvibes.com/antikx#About_Montana _______________________________________________ Roundtable mailing list Roundtable@muug.mb.ca http://www.muug.mb.ca/mailman/listinfo/roundtable

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