So there are tons of "email-sending" blacklists out there.
Are there "email-receiving" blacklists? Is that a thing?
We're trying to get emails from Hilton Honors to our @tecnopolis.ca email address(es) and they just refuse to send to us. Even on the phone with support to triple confirm the email address it refuses to send to us.
When I say refuses to send to us, I mean it won't even connect to port 25 on our server. Just nothing, nada. It's not a greylisting or RBL problem on our side because it's not even opening a socket. I can tell, I have full access to the verbose mail logs and tcpdump.
All other vendors seem to have no trouble sending to us. Just Hilton. The big email providers like gmail send to us perfectly fine. I've never seen anything like this.
Now, I do have trouble sometimes with Akamai's *web* hit blacklist, though I'm mostly "good" with them now. People don't use Akamai *web* RBLs for outgoing mail servers, do they? Is that a thing? I don't see that as an Akamai product offering...
99.9% likelihood they're trying to send to "technopolis.ca" or "tecnopolis.com", no matter what the agent on the phone is saying. Ask me how i know :-(. -Adam
On April 28, 2021 7:20:11 a.m. CDT, Trevor Cordes trevor@tecnopolis.ca wrote:
So there are tons of "email-sending" blacklists out there.
Are there "email-receiving" blacklists? Is that a thing?
We're trying to get emails from Hilton Honors to our @tecnopolis.ca email address(es) and they just refuse to send to us. Even on the phone with support to triple confirm the email address it refuses to send to us.
When I say refuses to send to us, I mean it won't even connect to port 25 on our server. Just nothing, nada. It's not a greylisting or RBL problem on our side because it's not even opening a socket. I can tell, I have full access to the verbose mail logs and tcpdump.
All other vendors seem to have no trouble sending to us. Just Hilton. The big email providers like gmail send to us perfectly fine. I've never seen anything like this.
Now, I do have trouble sometimes with Akamai's *web* hit blacklist, though I'm mostly "good" with them now. People don't use Akamai *web* RBLs for outgoing mail servers, do they? Is that a thing? I don't see that as an Akamai product offering... _______________________________________________ Roundtable mailing list Roundtable@muug.ca https://muug.ca/mailman/listinfo/roundtable
On 2021-04-28 Adam Thompson wrote:
99.9% likelihood they're trying to send to "technopolis.ca" or "tecnopolis.com", no matter what the agent on the phone is saying. Ask me how i know :-(. -Adam
Yes, that's usually the case... but the dude swore "no h" and not .com and read it char for char to us. But you never know!
I always thought about buying technopolis.ca just to never worry about this again... and... just checked and finally someone else registered it :-( Some French place. Oh well... guess they can receive all my Hilton emails :-)
It's putting the horse before the cart to look into blocklists etc before the e-mail domain is correctly configured...
http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&am... MX-VERIFY-CGI run for ``trevor@tecnopolis.ca'' ------------------------------ Doing resolver lookup for T=MX domain=``tecnopolis.ca'' Questionable: NO MX DATA: domain=``tecnopolis.ca'' We SIMULATE! Do have at least one MX entry added!
https://mxtoolbox.com/emailhealth/tecnopolis.ca/ 7 Problems
Category Host Result
dmarc tecnopolis.ca No DMARC Record found
spf tecnopolis.ca No SPF Record found
mx tecnopolis.ca No DMARC Record found
mx tecnopolis.ca DNS Record not found
mx tecnopolis.ca DMARC Quarantine/Reject policy not enabled
dns tecnopolis.ca SOA Serial Number Format is Invalid
dns tecnopolis.ca SOA Expire Value out of recommended range
On Wed, Apr 28, 2021 at 7:21 AM Trevor Cordes trevor@tecnopolis.ca wrote:
So there are tons of "email-sending" blacklists out there.
Are there "email-receiving" blacklists? Is that a thing?
We're trying to get emails from Hilton Honors to our @tecnopolis.ca email address(es) and they just refuse to send to us. Even on the phone with support to triple confirm the email address it refuses to send to us.
When I say refuses to send to us, I mean it won't even connect to port 25 on our server. Just nothing, nada. It's not a greylisting or RBL problem on our side because it's not even opening a socket. I can tell, I have full access to the verbose mail logs and tcpdump.
All other vendors seem to have no trouble sending to us. Just Hilton. The big email providers like gmail send to us perfectly fine. I've never seen anything like this.
Now, I do have trouble sometimes with Akamai's *web* hit blacklist, though I'm mostly "good" with them now. People don't use Akamai *web* RBLs for outgoing mail servers, do they? Is that a thing? I don't see that as an Akamai product offering... _______________________________________________ Roundtable mailing list Roundtable@muug.ca https://muug.ca/mailman/listinfo/roundtable
Thanks Colin for that link. Quite useful.
On 2021-04-28 8:46 a.m., Colin Stanners wrote:
It's putting the horse before the cart to look into blocklists etc before the e-mail domain is correctly configured...
http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&am... http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&SUBMIT=Submit+to+VGER.KERNEL.ORG
Yes, thank you Colin from me too for that link! As for no MX record at all, really, Trevor??
Hartmut W Sager - Tel +1-204-339-8331
On Wed, 28 Apr 2021 at 10:51, Bill Reid billreid@shaw.ca wrote:
Thanks Colin for that link. Quite useful.
On 2021-04-28 8:46 a.m., Colin Stanners wrote:
It's putting the horse before the cart to look into blocklists etc
before the
e-mail domain is correctly configured...
http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&am...
<
http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&am...
Roundtable mailing list Roundtable@muug.ca https://muug.ca/mailman/listinfo/roundtable
Not sure who decided MX records were mandatory, and for what reason. There was a time that you supplied MX record(s) if...
1. You needed to specify a different host/domain name for the mail exchanger than the particular host/domain itself, or...
2. You had multiple mail exchangers that could handle mail for a particular host/domain (possibly with different priorities).
In the simple case of a single host handling its own mail, there was no need for an MX record to override the default (the A record was sufficient).
I guess in our increasingly aggressive attempts at fighting spam, we've come to treat all the simple, small domains as suspicious? Or have I missed something here?
(And don't get me started on some of the bogus errors that mxtoolbox.com reports on perfectly valid SOA serial numbers and TTL values!)
But, ranting aside, thanks to Colin for pointing out the two links, which can be quite useful if taken with a grain of salt.
Gilbert
On 2021-04-28 7:51 p.m., Hartmut W Sager wrote:
Yes, thank you Colin from me too for that link! As for no MX record at all, really, Trevor??
Hartmut W Sager - Tel +1-204-339-8331
On Wed, 28 Apr 2021 at 10:51, Bill Reid <billreid@shaw.ca mailto:billreid@shaw.ca> wrote:
Thanks Colin for that link. Quite useful. On 2021-04-28 8:46 a.m., Colin Stanners wrote: > It's putting the horse before the cart to look into blocklists etc before the > e-mail domain is correctly configured... > > > http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&SUBMIT=Submit+to+VGER.KERNEL.ORG > <http://vger.kernel.org/cgi-bin/mxverify-cgi?DOMAIN=trevor%40tecnopolis.ca&SUBMIT=Submit+to+VGER.KERNEL.ORG>
On 2021-04-29 Gilbert E. Detillieux wrote:
Not sure who decided MX records were mandatory, and for what reason. There was a time that you supplied MX record(s) if...
Well look at that...
I added an MX record for tecnopolis.ca that points to tecnopolis.ca (uh... umm... ok)
...and...
Subject: TREVOR, you have successfully updated your email address on your Hilton Honors account
Bingo! We have reached peak %*(&!@$ in MTAs. I can't tell what their server (in the envelope tracing) uses for an MTA because it doesn't reply to incoming SMTP, but looking at their main domain MX it appears they've outsourced to outlook.com.
I'm curious to see if I start getting a deluge of newsletters I've signed up for that I haven't been getting but don't care enough about to notice... I guess I'll see if it's just Hilton.
Thanks guys for helping to solve the problem!
On 2021-04-28 Colin Stanners wrote:
It's putting the horse before the cart to look into blocklists etc before the e-mail domain is correctly configured...
Thanks for the tool links! I had thought about DNS issues. But literally no other host that I know of is having problems with me.
Doing resolver lookup for T=MX domain=``tecnopolis.ca'' Questionable: NO MX DATA: domain=``tecnopolis.ca'' We SIMULATE! Do have at least one MX entry added!
Ya, this is a non-error.
https://serverfault.com/questions/947145/is-an-mx-record-required-on-a-domai...
My box is just my box, it's the only external-facing box, and as such does not require a MX. However, if some pathologically stupid MTA doesn't know the RFC then I guess I'll setup a MX.
https://mxtoolbox.com/emailhealth/tecnopolis.ca/ 7 Problems
Category Host Result
dmarc tecnopolis.ca No DMARC Record found spf tecnopolis.ca No SPF Record found
This tool also sort of aggressive with its warnings. Kind of like SSL-setup tools moan about using invalid hashes, though 1-3% of the hits out there are on old browsers that require them.
I don't have dmarc and spf on purpose. Surely no MTA would that braindead to refuse to *send* to such a server?
dns tecnopolis.ca SOA Serial Number Format is Invalid
Can a dns client even get the SOA serial? How does it do that? Mine is set to a normal int within the expected range. Weird... I'll need to verify my server is actually spitting an invalid value out, once I figure out how mxtoolbox is reading that info and what value it saw.
dns tecnopolis.ca SOA Expire Value out of recommended range
Another non-error. My TTL is 1 week and mxtoolbox thinks it should be min 2 weeks.
So useful tools taken with many grains of salt (as are most), at least it gives me some ideas and I'll implement one by one and then see if Hilton can reach me.
Thanks!
I'm afraid that if I understand the situation correctly, the MXVerify result is not an non-error, it is a real problem, and the likely cause of your issue.
That serverfault link is unrelated, you are not sending emails only, this discussion is about your domain receiving email.
On Thu, Apr 29, 2021, 9:16 AM Trevor Cordes trevor@tecnopolis.ca wrote:
On 2021-04-28 Colin Stanners wrote:
It's putting the horse before the cart to look into blocklists etc before the e-mail domain is correctly configured...
Thanks for the tool links! I had thought about DNS issues. But literally no other host that I know of is having problems with me.
Doing resolver lookup for T=MX domain=``tecnopolis.ca'' Questionable: NO MX DATA: domain=``tecnopolis.ca'' We SIMULATE! Do have at least one MX entry added!
Ya, this is a non-error.
https://serverfault.com/questions/947145/is-an-mx-record-required-on-a-domai...
My box is just my box, it's the only external-facing box, and as such does not require a MX. However, if some pathologically stupid MTA doesn't know the RFC then I guess I'll setup a MX.
https://mxtoolbox.com/emailhealth/tecnopolis.ca/ 7 Problems
Category Host Result
dmarc tecnopolis.ca No DMARC Record found spf tecnopolis.ca No SPF Record found
This tool also sort of aggressive with its warnings. Kind of like SSL-setup tools moan about using invalid hashes, though 1-3% of the hits out there are on old browsers that require them.
I don't have dmarc and spf on purpose. Surely no MTA would that braindead to refuse to *send* to such a server?
dns tecnopolis.ca SOA Serial Number Format is Invalid
Can a dns client even get the SOA serial? How does it do that? Mine is set to a normal int within the expected range. Weird... I'll need to verify my server is actually spitting an invalid value out, once I figure out how mxtoolbox is reading that info and what value it saw.
dns tecnopolis.ca SOA Expire Value out of recommended range
Another non-error. My TTL is 1 week and mxtoolbox thinks it should be min 2 weeks.
So useful tools taken with many grains of salt (as are most), at least it gives me some ideas and I'll implement one by one and then see if Hilton can reach me.
Thanks!
On 2021-04-29 Colin Stanners wrote:
I'm afraid that if I understand the situation correctly, the MXVerify result is not an non-error, it is a real problem, and the likely cause of your issue.
See the Gilbert reply. This doesn't jive with the understanding of these 2 old hands.
That serverfault link is unrelated, you are not sending emails only, this discussion is about your domain receiving email.
Ya, but its answer re: RFC5321 is correct:
2.3.5. Domain Names Only resolvable, fully-qualified domain names (FQDNs) are permitted when domain names are used in SMTP. In other words, names that can be resolved to MX RRs or address (i.e., A or AAAA) RRs (as discussed in Section 5) are permitted, as are CNAME RRs whose targets can be resolved, in turn, to MX or address RRs. ===
So per RFC is the receiving domain can either resolve to MX, *or* direct A RR (as my domain did).
Further:
5.1. Locating the Target Host If an empty list of MXs is returned, the address is treated as if it was associated with an implicit MX RR, with a preference of 0, pointing to that host. ===
As far as I can tell, 5321 is still in force and not superseded.
I had a valid, empty (non-existent) MX record set. That should be valid.
If you have a different understanding, feel free to RFC-enlighten us!
The usual solution is to create a CNAME for "mail.tecnopolis.ca" pointing to "tecnopolis.ca" and then an MX for tecnopolis.ca pointing to the CNAME (which itself violates RFCs). Yes, I have seen MTA software that does not follow the RFC, and requires an MX. I had hoped that was a one-off, but apparently not. -Adam
On April 29, 2021 1:53:29 p.m. CDT, Trevor Cordes trevor@tecnopolis.ca wrote:
On 2021-04-29 Colin Stanners wrote:
I'm afraid that if I understand the situation correctly, the MXVerify result is not an non-error, it is a real problem, and the likely cause of your issue.
See the Gilbert reply. This doesn't jive with the understanding of these 2 old hands.
That serverfault link is unrelated, you are not sending emails only, this discussion is about your domain receiving email.
Ya, but its answer re: RFC5321 is correct:
2.3.5. Domain Names Only resolvable, fully-qualified domain names (FQDNs) are permitted when domain names are used in SMTP. In other words, names that can be resolved to MX RRs or address (i.e., A or AAAA) RRs (as discussed in Section 5) are permitted, as are CNAME RRs whose targets can be resolved, in turn, to MX or address RRs. ===
So per RFC is the receiving domain can either resolve to MX, *or* direct A RR (as my domain did).
Further:
5.1. Locating the Target Host If an empty list of MXs is returned, the address is treated as if it was associated with an implicit MX RR, with a preference of 0, pointing to that host. ===
As far as I can tell, 5321 is still in force and not superseded.
I had a valid, empty (non-existent) MX record set. That should be valid.
If you have a different understanding, feel free to RFC-enlighten us! _______________________________________________ Roundtable mailing list Roundtable@muug.ca https://muug.ca/mailman/listinfo/roundtable