Use the support form on the Shaw Business website.  Goes to a different queue.  Also maybe don't even mention email, just complain that TCP/25 seems to be blocked inbound and outbound.
-Adam

On Jan. 23, 2020 07:49, Gerald Brandt <gbr@majentis.com> wrote:


On January 23, 2020 3:42:30 a.m. CST, Trevor Cordes <trevor@tecnopolis.ca> wrote:
On 2020-01-21 Gerald Brandt wrote:
Hi,

I've been fighting with Shaw for days on this. I have what they call
a business account with 8 static IPs.

I can telnet mail.shaw.ca 25 and get a connection. So, inside their 
network, SMTP works.

If I try to telnet to any other server on port 25, i get no
connection. e.g. telnet to google email servers fails, telnet to my
server in Montreal fails.).

There is no reason your business account should have port 25 blocked,
in either direction.  If they have done that to you, complain and get
them to fix it.  If they gave you a static range, make sure you are
using it and not grabbing one of their residential DHCP addresses by
accident.

Also, the business side has some smart people working there, so there's
no reason you shouldn't be able to get it resolved by people who
understand your language.

I just checked and my customers on Shaw business have port 25 outgoing
unblocked.

I agree with everything you said, except the smart people comment. If you tell me to login to my gmail account via web, and send and email to myself (from gmail to gmail) and use the successful delivery of the email as proof of port 25 being open, you have no idea what you're talking about.

Guaranteed not using a DHCP address. Incoming port 25 works, outgoing fails to leave their network.

The first person I talked to thought the 24.x.x x addresses they gave me placed me in India. WTF?

Seven days, and this issue is still not resolved.

Gerald

--
Sent from my Android device with K-9 Mail. Please excuse my brevity.