Hi Gerald. You really still need to press hard to talk to a biz techie at Shaw who understands this stuff. And then, notwithstanding the possibility that your particular 24's are from their DHCP pool, you should press hard to have them give you 183's, 184's, or such, which are unequivocally in their "business customers" pool. Otherwise, there's probably more trouble in the future with something at their end considering you as "residential" again.

Hartmut W Sager - Tel +1-204-339-8331

On Fri, 24 Jan 2020 at 07:05, Gerald Brandt <gbr@majentis.com> wrote:

Hi Trevor,

On 2020-01-24 2:47 a.m., Trevor Cordes wrote:
>
> Vijay is right. My hunch you were on the DHCP address space is
> confirmed by your 24.* address comment. I have business customers on
> Shaw static business and none of them have a 24.* address. Most have
> a 184.* address, like Vijay's.
>
> You should find out from Shaw what your static range is, and set your
> firewall/router/whatever to use static and set the IP manually. That's
> what most of the setups I'm familiar with are doing.
>
> I think we've solved your problem! Let us know...

I had a 183 address from them and it all worked. When we went to their
600Mb/s service and asked for 8 static IPs, they gave me eight 24.109
addresses (on two different subnets and gateways). I even asked them
about that, and they said it wasn't the problem.

I think I really need to verify the 24 address space isn't part of their
DHCP list, even though they gave them to me as static.

Gerald