[RndTbl] MUUG Meeting, Jan 13, 7:30pm -- RT: Request Tracker

Gilbert E. Detillieux gedetil at cs.umanitoba.ca
Tue Jan 6 12:31:11 CST 2009

The Manitoba UNIX User Group (MUUG) will be holding its next monthly
meeting on Tuesday, January 13.  The meeting topic for this month is
as follows:

   RT: Request Tracker

   RT is an enterprise-grade ticketing system under developent since
   1996  which  enables  a  group  of people to intelligently and
   efficiently  manage  tasks, issues, and requets submitted by a
   community of users.

   RT has undergone a lot of development in the last few years that
   makes it even more flexible and usable for everyone from 1-man
   "teams" to 10,000-strong communities, from tracking my shopping list
   (OK, maybe not...) to streamlining tech support and customer contact
   for huge enterprises.

   "How do you take an disorganized, overworked, overstressed, and
   unmanagable sysadmin in a small company and make him an organized
   and managable sysadmin? Install RT and tell him that if it's not in
   RT it doesn't exist." - Paolo Supino, Telmap

   Adam Thompson has researched, evaluated and implemented ticketing
   systems from software defect-management to customer management and
   everything in between, for over ten years. So far RT is the most
   flexible solution he's found and has personally used it for both his
   personal ToDo list and network infastructure servicing 10,000+

The group holds its general meetings at 7:30pm on the second Tuesday of
every month from September to June.  (There are no meetings in July and
August.) Meetings are open to the general public; you don't have to be a
MUUG member to attend.

   Please note our meeting location: The IBM offices, at 400 Ellice Ave.
   (between Edmonton and Kennedy). When you arrive, you will have to
   sign in at the reception desk, and then wait for someone to take you
   (in groups) to the meeting room. Please try to arrive by about 7:15pm, 
   so the meeting can start promptly at 7:30pm. Don't be late, or you may
   not get in.  (But don't come too early either, since security may not
   be there to let you in before 7:15 or so.) Non-members may be required
   to show photo ID at the security desk.

   Limited parking is available for free on the street, either on Ellice
   Ave. or on some of the intersecting streets. Indoor parking is also
   available nearby, at Portage Place, for $3.00 for the evening. Bicycle
   parking is available in a bike rack under video surveillance located
   behind the building on Webb Place.

For more information about MUUG, and its monthly meetings, check out their
Web server:


Help us promote this month's meeting, by putting this poster up on your
workplace bulletin board or other suitable public message board:


Gilbert E. Detillieux		E-mail: <gedetil at muug.mb.ca>
Manitoba UNIX User Group	Web:	http://www.muug.mb.ca/
PO Box 130 St-Boniface		Phone:  (204)474-8161
Winnipeg MB CANADA  R2H 3B4	Fax:    (204)474-7609

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